When Uber is Being Rude

I recently came back from a one-week vacation in Cancun, Mexico. The first thing I did before leaving the airport to go home was to call an Uber taxi. My last experience with Uber went well, but it was quite a while. Boy, this time it was a surprising and unexpected experience. After ordering the car, I was met with a plethora of notifications and ads within the application and via Uber Eat to order food on the go or before arriving at home. Those ads took the form of notifications, but also big popups taking the whole screen within the application. It was so intrusive, it wasn’t always clear how to dismiss the ad to return to the actual trip details.

I understand the idea of integrating two different services from the same company, but doing so at the expense of a great user experience with the basic feature of the application is not the way to go with me. Even Apple sometimes seems to be going in that direction. Not good.

Numeric Citizen @numericcitizen